Terms of Service

Effective date: July 1, 2026 Last updated: June 28, 2026

Welcome to ChatDuel. These Terms of Service ("Terms") govern your access to and use of the ChatDuel mobile application (the "App") provided by Benjamin Kashamuka ("we," "us," or "our"), an independent developer based in Luxembourg.

By creating an account or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

1. Eligibility

You must be at least 13 years old (or the minimum age required in your jurisdiction) to use the App. By using the App, you represent that you meet this requirement. If you are under the age of majority in your jurisdiction, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

2. Your Account

2.1 Registration

To use the App, you must create an account using an email address and password, or by signing in with Apple. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2.2 Accuracy

You agree to provide accurate information when creating your account and to keep it up to date. You may not impersonate another person or use a username that is offensive, misleading, or infringes on the rights of others.

2.3 One Account Per Person

Each person may maintain only one active account. We reserve the right to merge or remove duplicate accounts.

2.4 Account Security

You agree to notify us promptly at support@chatduel.app if you become aware of any unauthorized use of your account. We are not liable for any loss resulting from unauthorized access to your account.

3. What the App Offers

ChatDuel is a social messaging app with competitive game-challenge mechanics. The App provides:

• One-on-one and group text messaging.
• Photo, video, voice message, and file sharing in conversations.
• A social feed for publishing and viewing posts.
• Competitive mini-games and the ability to challenge friends.
• Audio and video calling.
• A friend system and user profiles.

Features may change over time. We reserve the right to modify, suspend, or discontinue any feature at any time without prior notice.

4. ChatDuel Premium

4.1 Subscription

ChatDuel Premium is an optional paid subscription that unlocks additional features, including the ability to initiate audio and video calls, send game challenges to friends, and post game challenges to the feed. The current price and trial details are displayed in the App before purchase.

4.2 Billing

ChatDuel Premium is billed as an auto-renewable monthly subscription through Apple's App Store. Payment is charged to your Apple ID account at confirmation of purchase. Your subscription automatically renews each month unless you cancel at least 24 hours before the end of the current billing period. You can manage or cancel your subscription in your device's Settings under your Apple ID.

4.3 Free Trial

If a free trial is offered, it begins when you subscribe and converts to a paid subscription at the end of the trial period unless you cancel beforehand. If you cancel during the trial, you retain access to premium features until the trial period expires.

4.4 Free Tier

Core features of the App — including messaging, viewing the feed, playing games solo, responding to received challenges, accepting incoming calls, and participating in feed challenges — remain free and are not gated by a subscription.

4.5 No Refunds

Subscriptions are managed and billed by Apple. Refund requests must be directed to Apple in accordance with their refund policies. We do not process refunds directly.

5. Your Content

5.1 Ownership

You retain ownership of the content you create and share through the App, including messages, photos, videos, voice messages, files, and feed posts ("Your Content").

5.2 License to Us

By posting or sharing Your Content through the App, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, transmit, and display Your Content solely for the purpose of operating and providing the App. This license ends when you delete Your Content or your account, except where Your Content has been shared with other users (e.g., messages in a conversation) — in which case the content remains available to those users but your identity is dissociated upon account deletion.

5.3 Responsibility

You are solely responsible for Your Content. You represent that you have all necessary rights to share it and that it does not violate any law or the rights of any third party.

6. Acceptable Use

You agree not to use the App to:

• Harass, bully, threaten, or intimidate any person.
• Post or transmit content that is illegal, defamatory, obscene, hateful, discriminatory, or that promotes violence.
• Share sexually explicit material involving minors in any form.
• Impersonate another person or entity.
• Distribute spam, malware, or unsolicited commercial messages.
• Attempt to gain unauthorized access to the App, its servers, or other users' accounts.
• Reverse-engineer, decompile, or disassemble the App.
• Use the App for any activity that violates applicable law.
• Circumvent any access controls, including premium feature gates.
• Scrape, harvest, or collect data about other users without their consent.
• Use automated tools (bots, scripts, crawlers) to interact with the App without our written permission.

We reserve the right to remove content and suspend or terminate accounts that violate these Terms, at our sole discretion and without prior notice.

7. Blocking and Reporting

You can block other users to prevent them from contacting you or viewing your content. Blocking takes effect immediately and is a recommended first step if you experience harassment. You may also report content or users that violate these Terms.

8. Account Deletion

You may delete your account at any time from within the App under Settings.

• Upon requesting deletion, your account enters a 30-day grace period during which you can sign back in and cancel the request.
• After 30 days, your account and associated data are permanently deleted in accordance with our Privacy Policy.
• You will not be able to recover your account, messages, media, or any other data after permanent deletion.

For full details on what happens to your data upon deletion, see our Privacy Policy.

9. Intellectual Property

9.1 Our Property

The App, including its design, code, graphics, logos, and overall look and feel, is owned by us and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the App without our written permission.

9.2 Feedback

If you provide us with suggestions, ideas, or feedback about the App, you grant us the right to use them without any obligation or compensation to you.

10. Disclaimers

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the App will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not endorse or guarantee the accuracy, completeness, or reliability of any content posted by users.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM:

• Your use of or inability to use the App.
• Any content posted by other users.
• Unauthorized access to or alteration of your data.
• Any interruption or cessation of the App.
• Any other matter relating to the App.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE APP SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR TEN EUROS (€10), WHICHEVER IS GREATER.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the App, your violation of these Terms, or your violation of any rights of a third party.

13. Third-Party Services

The App integrates with third-party services (such as Apple for authentication and payments). Your use of those services is subject to their respective terms and privacy policies. We are not responsible for the acts or omissions of any third party.

14. Apple-Specific Terms

These Terms are between you and us, not Apple. Apple is not responsible for the App or its content. Apple has no obligation to provide maintenance, support, or warranty for the App. If the App fails to conform to any applicable warranty, you may notify Apple for a refund of the purchase price (if any); Apple has no other warranty obligation. Apple is not responsible for addressing any claims related to the App, including product liability claims, legal compliance claims, or intellectual property infringement claims. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right to enforce these Terms against you as a third-party beneficiary.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, without regard to its conflict-of-law principles. Any disputes arising from these Terms or the App shall be subject to the exclusive jurisdiction of the courts of Luxembourg City, Luxembourg.

If you are a consumer in the European Union, you may also be entitled to use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Nothing in this section limits your rights under mandatory consumer protection laws of your jurisdiction.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the App, and supersede any prior agreements.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the App or by other appropriate means before the changes take effect. Your continued use of the App after the effective date of revised Terms constitutes your acceptance of them.

19. Contact Us

If you have any questions about these Terms, please contact us:

Email: support@chatduel.app Phone: +243 999 520 389