ChatDuel

Contact Us

We'd love to hear from you. Whether you have a question, feedback, or need support, reach out and we'll get back to you as soon as we can.

General Inquiries and Support

Email: support@chatduel.app Phone: +243 999 520 389

For the fastest response, please include your ChatDuel username and a brief description of your issue or question.

Account Issues

If you're having trouble signing in, need help with your account, or want to request data deletion, email us at support@chatduel.app with the email address associated with your account.

You can also delete your account directly from within the App under Settings → Delete Account.

Subscription and Billing

ChatDuel Premium subscriptions are managed through Apple's App Store. To manage, cancel, or request a refund for your subscription:

  1. Open Settings on your iPhone.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Select ChatDuel Premium to manage or cancel.

For refund requests, visit Apple's support page at https://support.apple.com/en-us/HT204084.

If you have a subscription-related question that isn't covered by Apple's support, email us and we'll help however we can.

Report a Problem

If you encounter a bug, crash, or unexpected behavior in the App, please email us with:

Report Abuse or Safety Concerns

If you experience harassment, encounter inappropriate content, or have a safety concern, please email us at support@chatduel.app. You can also block any user directly within the App for immediate relief.

We take reports seriously and will review them promptly.

Privacy and Data Requests

For questions about how we handle your data, or to exercise your rights under GDPR (access, rectification, erasure, portability, or objection), email us at support@chatduel.app. We will respond within 30 days.

For our full data practices, see our [Privacy Policy](privacy-policy).

Location

ChatDuel is developed independently in Luxembourg.